FAQs
What is an MSP?
A Managed Services Provider (MSP) is a company that proactively manages your IT systems and cybersecurity needs, so you don’t have to. Instead of waiting for things to break, an MSP like Savant Technologies provides ongoing monitoring, support, and strategic guidance to keep your business running smoothly and securely. Think of us as an outsourced IT department.
What industries do you specialize in?
We work with small to mid-sized businesses across a variety of industries, including legal, construction, manufacturing and financial services. Our focus is on organizations that value proactive IT support and long-term partnerships.
What does “All-Inclusive Support” mean?
Do you offer cybersecurity services?
Yes. We offer complimentary security reviews and deliver solutions that help identify risks, protect sensitive data, and ensure compliance with industry standards.
What makes your MSP different?
We align IT with business goals—not just solving issues but helping you grow. Our team offers strategic consulting, operational insights, and technology road mapping to ensure IT is a growth driver, not a cost center. We’re also local—98% of our team reports to our office and is available for on-site support. And as part of Lyra Technology, we bring national-level scale and expertise to every solution.
What kind of customer service can I expect?
Our clients consistently praise our fast response times, friendly support team, and hands-on approach. Whether it’s resolving an issue or proactively identifying risk, we pride ourselves on being easy to reach, responsive, and reliable.
Do you offer staff augmentation?
Yes. We can supplement your internal team by providing additional technical resources when needed, whether it’s short-term coverage, project support, or ongoing IT staffing flexibility.
Do you provide local, on-site IT support?
Yes. We pride ourselves on being a locally managed MSP. With 98% of our team reporting to our office, we offer fast, reliable on-site support when your business needs it most.
Who is Lyra Technology, and what does it mean for your clients?
Savant Technologies is proud to be part of Lyra Technology, a national platform of top-performing IT and cybersecurity providers. While we’re backed by their resources and reach, we remain a locally led and independently operated MSP. That means our clients get the best of both worlds: hometown service and national strength.
How does onboarding work?
Onboarding begins with a deep discovery of your current environment, goals, and challenges. From there, we create a tailored roadmap and ensure a smooth, documented transition, without disruption to your business.
Can you support remote and hybrid teams?
Absolutely. We provide secure, scalable solutions to support distributed teams, including VPN setup, cloud services, endpoint protection, and helpdesk support, whether they’re down the hall or across the country.
What is included in your managed services plan?
Our managed services include proactive monitoring, helpdesk support, patching and updates, cybersecurity services, vendor management, backup and disaster recovery, and more customized to your needs.
Do you help with IT strategy and planning?
Yes. Through our Technology Roadmapping process, we help you plan for future growth by aligning IT investments with your business objectives. We also help you explore the use of emerging technologies, including AI, to improve operations and drive innovation.
How do I get started?
Start with a discovery call or a complimentary security review. From there, we’ll assess your environment, identify opportunities, and propose a solution tailored to your business.