FAQs
What is an MSP?
A managed services provider (MSP) is a company that proactively manages a business’s IT systems and cybersecurity for a predictable monthly fee. Savant Technologies, based in Woodstock, Georgia, has served as the outsourced IT department for Atlanta-area businesses for nearly 20 years and currently supports more than 100 clients. Instead of waiting for things to break, we monitor your systems around the clock, support your users, and provide strategic guidance to keep your business running smoothly and securely.
What industries does Savant specialize in?
Savant Technologies supports small and mid-sized businesses in metro Atlanta across industries including legal, construction, manufacturing, and financial services. We work best with organizations that value proactive IT and long-term partnerships.
What does “All-Inclusive Support” mean?
Do you offer cybersecurity services?
Yes. Savant provides managed cybersecurity services including endpoint detection and response, email security, multi-factor authentication, security awareness training, vulnerability scanning, and backup protection. We also offer a complimentary security review to identify risks and help businesses meet compliance and cyber insurance requirements.
What makes Savant different from other MSPs?
Savant Technologies has supported businesses for nearly 20 years and serves more than 100 clients across metro Atlanta. We align IT with business goals through strategic consulting and technology roadmapping, so IT drives growth instead of just fixing problems. We’re local: about 98% of our team works from our Woodstock, GA office and can be on-site when needed. As part of Lyra Technology, we also bring national-level resources and expertise to every client.
What kind of customer service can I expect?
Our clients consistently praise our fast response times, friendly support team, and hands-on approach. Whether it’s resolving an issue or proactively identifying risk, we pride ourselves on being easy to reach, responsive, and reliable.
Do you offer co-managed IT or staff augmentation?
Yes. Savant offers co-managed IT for businesses that already have internal IT staff. We can take over the helpdesk so your team can focus on projects, provide tools like monitoring and security software, or supply additional technicians for short-term coverage, specific projects, or ongoing support.
Do you provide local, on-site IT support?
Yes. Savant Technologies is a managed IT services provider based in Woodstock, Georgia, serving businesses across metro Atlanta, including Cobb, Cherokee, and Fulton counties. About 98% of our team works from our Woodstock office, so we can send technicians on-site quickly when remote support isn’t enough.
Who is Lyra Technology, and what does it mean for Savant clients?
Savant Technologies is part of Lyra Technology, a national platform of IT and cybersecurity providers. Savant remains locally led and independently operated from Woodstock, Georgia. That means our clients keep the same local team they know while gaining access to national-scale resources, purchasing power, and specialized expertise.
How does onboarding work?
Onboarding begins with a discovery of your current systems, goals, and challenges. We then document your environment, deploy our monitoring and security tools, and transition support with no disruption to your business. Most onboardings take 45-90 days depending on size and complexity, and you’ll have a dedicated point of contact throughout.
Can you support remote and hybrid teams?
Yes. Savant supports distributed teams with secure remote access, cloud services such as Microsoft 365 and Azure Virtual Desktop, endpoint protection, device management, and helpdesk support, whether employees work from the office, at home, or across the country.
What is included in your managed services plan?
Savant’s managed IT services include 24/7 monitoring, unlimited helpdesk support, patching and updates, endpoint protection, email security, backup and disaster recovery, Microsoft 365 management, vendor management, and regular strategy reviews. Plans can be customized to your business’s needs.
Do you help with IT strategy and planning?
Yes. Savant’s technology roadmapping process aligns IT spending with your business goals over a 12-36 month horizon. We review your current environment, plan upgrades and budgets, and help you evaluate emerging technologies, including AI tools, to improve operations. Roadmaps are reviewed with you quarterly.
How do I get started with Savant?
Start with a free discovery call or a complimentary security review. Call (770) 438-6240 or Contact Us. We’ll assess your current environment, identify risks and opportunities, and propose a managed IT plan tailored to your business.
Do you support businesses that primarily use Macs?
Yes. Savant supports Mac environments as part of our Managed IT Services, including day-to-day user support, device management, security, application deployment, encryption, and employee onboarding and offboarding. We can support Mac-only organizations as well as businesses with a mix of Mac and Windows devices.
Can you support Macs that weren't purchased through Apple Business Manager?
How much do managed IT services cost?
Managed IT services for small and mid-sized businesses are usually priced per user per month. At Savant, pricing depends on the number of users and devices, the level of security and compliance required, and whether you need fully managed or co-managed support. Most clients pay between $150 and $275 per user per month.
Should I hire an in-house IT person or use an MSP?
For most businesses with 10–150 employees, an MSP is more cost-effective than a single in-house hire. One IT employee can’t cover every specialty, take vacations without gaps, or monitor systems 24/7. An MSP like Savant gives you a full team (helpdesk, security, cloud, and strategy) for a predictable monthly cost. Larger organizations often combine both through co-managed IT.
Do you support Microsoft 365, Azure, and Azure Virtual Desktop?
Yes. Savant manages Microsoft 365, Microsoft Azure, and Azure Virtual Desktop (AVD) environments for clients, including migrations, licensing, security configuration, cost optimization, and ongoing support. Our cloud infrastructure team helps businesses move servers and applications to Azure and give employees secure access to their desktops from anywhere.
Can Savant help us meet compliance or cyber insurance requirements?
Yes. Savant helps businesses implement the controls required by cyber insurance carriers and regulations such as HIPAA, CMMC, and SOC 2. That includes multi-factor authentication, endpoint protection, backups, security training, and documentation to support audits and insurance applications.
What is your typical contract term?
Savant’s managed services agreements are typically 3-year terms, with a 45–90 day onboarding period. We’ll walk you through the agreement terms before you sign.
What areas do you serve?
Savant Technologies is based in Woodstock, Georgia, and supports businesses throughout metro Atlanta, including Marietta, Kennesaw, Alpharetta, Roswell, Canton, and Atlanta. We also support remote employees and additional offices for our clients across the U.S.